Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Perishable products (like food or flowers)
  • Digital downloads
  • Intimate items (for health/hygiene reasons)

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

  • To communicate with you about your order
  • To fulfill your order
  • For legal reasons (like paying taxes)

Frequently Asked Questions

How Long Does a custom portrait it Take?

3 to 7 weeks, usually, depending on time of year, complexity of your painting and drying time. Gift Certificates available!

How Do You Ship?

I ship USPS Priority Mail with tracking, fulling insured, with signature confirmation. I can upgrade to Fedex 2 day or overnight, just contact me for an exact quote for shipping from my door to yours.

Custom and personalized orders

Custom portrait paintings and drawings are 100% guaranteed. If you don't absolutely love yours, just return it to me in the same condition sent and I will refund you 100%.

When to Order For Christmas, Mother's Day and Father's Day?

It is never to early! Every year I have to disappoint because I can't accept all of the orders in time for these holidays. It's impossible for me to predict, but 4 to 7 weeks ahead is pretty safe. Contact me to make sure of my current timeline.

Legal imprint